Location: Laurel, MD

Property: SouthRidge Apartment

Property Size:386 units (market rate)

Employment Duration: Regular, Full time

Salary: Competitive base pay + bonus + benefits

About the Role: As a Maintenance Supervisor (Service Director) at TI Communities, you will be a key player in ensuring our residents live in safe, well-maintained homes. Your role goes beyond just managing maintenance operations; you will be a guardian of the community, ensuring that our properties are not only functional but also welcoming and comfortable for all residents. You will lead a dedicated team that is committed to delivering the highest standards of service and care.

Our Goal: TI Communities is committed to creating communities where residents feel safe, valued, and empowered to live their best lives. As a Maintenance Supervisor (Service Director), you will play a crucial role in this mission by maintaining the quality and safety of our properties, ensuring that our residents have homes they can be proud of.

Key Responsibilities:

• Maintenance Leadership: Oversee all aspects of property maintenance, including preventative maintenance, emergency repairs, and property enhancements. Develop and implement maintenance programs that ensure the long-term sustainability and functionality of our communities.
• Team Management: Lead, train, and mentor a team of maintenance technicians, fostering a culture of safety, professionalism, and excellence. Ensure all team members are equipped with the necessary skills and tools to perform their jobs effectively.
• Resident Satisfaction: Respond to maintenance requests promptly and efficiently, ensuring that residents' concerns are addressed with the highest level of care. Conduct regular follow-ups to ensure complete satisfaction.
• Budget and Resource Management: Develop and manage the maintenance budget, ensuring cost-effective solutions that do not compromise quality. Oversee the procurement of materials and services, negotiating contracts to achieve the best value.
• Safety and Compliance: Ensure all maintenance activities comply with local, state, and federal regulations. Implement and enforce safety protocols to protect residents, staff, and property.
• Operational Efficiency: Streamline maintenance processes to improve efficiency and reduce downtime. Utilize technology and data to track maintenance performance and make informed decisions.

Detailed Tasks:

• Conduct regular property inspections to identify and address maintenance needs proactively.
• Develop and maintain a preventive maintenance schedule to extend the life of property assets.
• Manage relationships with contractors and vendors, ensuring timely and quality service delivery.
• Oversee the maintenance of community amenities, including pools, fitness centers, and common areas.
• Coordinate with the Community Director on capital improvement projects, ensuring they are completed on time and within budget.
• Prepare and maintain accurate records of all maintenance activities, including work orders, inspections, and safety checks.

What You Bring:

• Extensive experience in property maintenance with a strong technical background.
• Proven leadership skills with the ability to build and manage an effective maintenance team.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• A commitment to safety, quality, and customer service.
• Financial acumen with experience in managing budgets and resources effectively.

Join us in our mission to create communities where residents feel at home and valued. Your expertise and leadership as a Service Director will make a lasting impact on the lives of our residents.